Which of the following should be done when taking a reservation for special needs?

When taking a reservation for special needs, noting it down to ensure proper accommodations is crucial. This approach ensures that all relevant staffing and resource adjustments can be made in advance to meet the guest's requirements. Recording special needs helps the team plan effectively, ensuring that any necessary arrangements—such as seat accessibility, dietary restrictions, or other accommodations—are all in place to provide a seamless dining experience.

Accurate documentation of special requests allows hospitality workers to serve guests with care and attention, reinforcing the establishment’s commitment to customer service and inclusivity. It reflects the organization's willingness to cater to diverse needs, which can enhance the guest’s experience and satisfaction significantly.