Which of the following is a barrier to effective communication?

Lack of empathy is a significant barrier to effective communication because it hinders the ability to understand and connect with the feelings and perspectives of others. Effective communication relies on building rapport and trust, and without empathy, messages may be misinterpreted or dismissed. Emotional connections are crucial in hospitality settings, where understanding customers' needs and feelings can directly impact service quality and satisfaction.

In contrast, clear body language, active listening, and consistent messaging all contribute positively to communication. Clear body language enhances understanding by reinforcing spoken words, while active listening shows engagement and ensures that the speaker feels heard. Consistent messaging builds clarity and reduces confusion, fostering an environment where information is effectively shared and understood.