What challenge arises from commission-based sales approaches within the hospitality sector?

Commission-based sales approaches can lead to a situation where staff members focus more on making sales and achieving their personal financial goals rather than prioritizing the needs and satisfaction of the customers. When employees are incentivized primarily by commissions, there is a risk that they may prioritize selling high-margin items or upselling services that may not align with what the customer truly wants or requires. This can undermine the overall experience for the guest, as the focus shifts from providing tailored service and fostering relationships to pushing for immediate sales.

In this context, the challenges associated with a commission-based approach can detract from the core values of hospitality, which center on customer satisfaction and loyalty. If guests feel pressured or misled in their purchase decisions, they may develop a negative perception of the establishment, potentially leading to reduced repeat business and damaging the establishment's reputation.